Sales Policy

At duowngquyeen.com, we are committed to providing an exceptional shopping experience, from the moment you browse our collection to the day your beautiful wedding decorations arrive. Please take a moment to review our sales policy to understand how we handle orders, payments, shipping, and other important details.

1. Order Placement

Once you’ve selected your wedding decorations, simply add the items to your cart and proceed to checkout. You will be required to provide accurate billing, shipping, and contact information to ensure timely processing and delivery of your order.

We recommend double-checking your order details, as any changes must be made before the order is processed. Once confirmed, orders cannot be altered or canceled.

2. Payment Methods

We accept a variety of secure payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank Transfers

All payments are securely processed, and we do not store your payment information. Orders must be fully paid before shipping.

3. Pricing and Promotions

All prices listed on our website are in USD and include any applicable taxes. We reserve the right to adjust prices at any time, and promotional offers are valid only for the duration specified.

Any discount codes or promotions must be applied at the time of purchase and cannot be applied retroactively.

4. Shipping Policy

We offer reliable shipping options to ensure your wedding decorations arrive safely and on time. Shipping times may vary depending on your location and the product’s availability. You will receive an email notification with tracking information once your order has shipped.

Please note that delivery times may be impacted by factors beyond our control, such as customs delays or unforeseen logistical challenges. We recommend placing your order well in advance of your event to avoid any last-minute issues.

5. International Shipping

We offer international shipping to select countries. Customers are responsible for any customs duties, taxes, or additional fees associated with international orders. Please check your local regulations before placing an order.

6. Return & Exchange Policy

If you are not completely satisfied with your purchase, please refer to our Return & Exchange Policy for instructions on how to return or exchange items. Please note that personalized or custom-made decorations are non-refundable.

7. Order Tracking

Once your order has been shipped, you will receive an email confirmation with tracking information. You can track the status of your shipment via the provided link. If you encounter any issues, please contact our customer service team.

8. Customer Support

Our team is here to help! If you have any questions or need assistance with your order, we aim to respond to all inquiries within 24 hours.

  • Address: 3248 Hardwood Dr, Murfreesboro, TN 37129, USA
  • Phone: (731) 410-6605
  • Email: info@duowngquyeen.com

9. Product Availability

We strive to keep all products in stock; however, certain items may become temporarily unavailable. In the rare event that an item you ordered is out of stock, we will notify you promptly and offer an alternative or a full refund.

10. Custom Orders

We are happy to offer custom designs for your wedding decorations. Please contact us directly for inquiries about personalized décor, including specific colors, themes, or details. Note that custom orders may require additional processing time and are non-returnable.

Thank you for choosing duowngquyeen.com to be part of your wedding celebration. We look forward to helping you create a beautiful and memorable event!