Return & Exchange Policy

At duowngquyeen.com, we are dedicated to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with the items you received, we offer a hassle-free return and exchange process. Please carefully review the policy below for more details.

1. Eligibility for Returns

We accept returns on most items within 14 days of delivery, provided that:

  • The item is unused, undamaged, and in its original packaging.
  • All original tags, labels, and accessories are included.
  • Custom-made or personalized items are non-refundable, unless there is a defect or error on our part.

To initiate a return, please contact our customer service team at info@duowngquyeen.com within 14 days of receiving your order.

2. Return Process

Follow these steps to complete your return:

  1. Contact Us: Email us at info@duowngquyeen.com with your order number, the reason for the return, and any relevant photos if the item is damaged or defective.
  2. Return Authorization: Once approved, you will receive a return authorization number and instructions on how to send the item back.
  3. Shipping the Return: You are responsible for return shipping costs, unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure safe delivery. Please note, shipping costs are non-refundable.

3. Exchanges

If you would like to exchange an item, please follow the same process as returns. Once we receive the returned item in its original condition, we will process the exchange. Any price differences between the original item and the new item will be handled accordingly.

Custom orders and personalized products are non-exchangeable unless they arrive damaged or incorrect.

4. Refunds

Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.

Please note:

  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect item).
  • If your return is rejected due to signs of use or damage, we will return the item to you and no refund will be issued.

5. Damaged or Defective Items

In the unfortunate event that you receive an item that is damaged or defective, please contact us within 48 hours of receiving your order. Be sure to include photos of the damage or defect, along with your order number. We will offer a replacement or full refund, including shipping costs, if applicable.

6. Non-Returnable Items

The following items are non-returnable:

  • Custom-made or personalized decorations
  • Clearance or final sale items
  • Gift cards

7. International Returns

For international orders, return shipping fees, customs duties, and taxes are the responsibility of the customer. We recommend contacting our support team before making a return to ensure a smooth process.

8. Contact Us

If you have any questions or concerns regarding your return or exchange, our team is here to assist you and ensure you have a pleasant shopping experience.

  • Address: 3248 Hardwood Dr, Murfreesboro, TN 37129, USA
  • Phone: (731) 410-6605
  • Email: info@duowngquyeen.com

Thank you for shopping at duowngquyeen.com. We value your business and are committed to making your wedding planning as seamless as possible.